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Privacy Policy

At JhayeJewels Boutique, we want you to love your purchase. Please review the following policy before placing an order.

RETURN ELIGIBILITY

Eligible merchandise may be returned within seven calendar days after the tracking information shows that the order was delivered.

To qualify for a return, merchandise must be:

  • Unworn, unused, and undamaged

  • Free of makeup, perfume, smoke, and other odors

  • Returned with its original packaging and tags

  • Accompanied by proof of purchase

Items returned without prior approval may not be accepted.

FINAL-SALE ITEMS

For sanitary and customization reasons, the following items are final sale and cannot be returned or exchanged:

  • Earrings and other pierced jewelry

  • Personalized or custom-made merchandise

  • Gift cards

  • Clearance or items marked “Final Sale”

  • Merchandise that has been worn, altered, or damaged after delivery

DAMAGED OR INCORRECT ORDERS

Please inspect your order immediately after delivery. If an item arrives damaged, defective, or incorrect, email us within 48 hours of delivery at [Business Email Address].

Include your order number and clear photographs of the item, packaging, and shipping label. Please keep all packaging until your claim has been reviewed.

When we confirm that an item arrived damaged, defective, or incorrect, JhayeJewels Boutique will provide an appropriate replacement or refund at no additional cost, subject to product availability and applicable law.

STARTING A RETURN

Before mailing an eligible return, email [Business Email Address] with:

  • Your name

  • Order number

  • Item you wish to return

  • Reason for the return

Approved returns must be mailed within five business days after approval. Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method because we cannot process a return that we do not receive.

REFUNDS

After your return is received and inspected, we will notify you whether it has been approved. Approved refunds will be issued to the original payment method.

Original shipping charges are nonrefundable unless the order arrived damaged, defective, or incorrect. Please allow 5–10 business days after approval for your bank or payment provider to post the refund.

ORDER CANCELLATIONS

Cancellation requests must be submitted within two hours of purchase. We cannot guarantee cancellation once an order has entered processing or has been shipped.

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