Shipping Policy

Thank you for shopping with JhayeJewels Boutique. Please review our shipping information before placing your order.

PROCESSING TIME

Orders are generally processed within 3–5 business days. Business days do not include weekends or federal holidays.

Processing time is separate from shipping-transit time. During sales, holidays, new releases, or periods of high order volume, processing may take longer.

PREORDERS AND CUSTOM ITEMS

Preorder, personalized, and custom-made items may require additional processing time. The estimated timeframe will be included in the product description whenever possible. If an order contains both ready-to-ship and preorder items, the entire order may ship together when all items become available.

SHIPPING RATES AND DELIVERY ESTIMATES

Available shipping methods and charges will be displayed during checkout.

After processing, standard domestic delivery generally takes approximately 3–7 business days. Delivery dates are estimates and are not guaranteed because carrier delays, severe weather, holidays, and other circumstances may affect transit times.

TRACKING INFORMATION

When your order ships, tracking information will be sent to the email address or telephone number provided during checkout. Please allow up to 48 hours for tracking activity to appear.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before submitting your order.

If you notice an error, contact [Business Email Address] immediately. Address changes cannot be guaranteed after an order has entered processing or shipped.

JhayeJewels Boutique is not responsible for delays caused by an incomplete or incorrect address entered by the customer. If a package is returned to us, the customer may be responsible for additional shipping charges before it can be mailed again.

DELIVERY DELAYS

If we are unable to ship your order within the stated timeframe, we will contact you with an updated estimate and available options. Depending on the circumstances and applicable law, you may be given the option to accept the delay or cancel the unshipped order for a full refund.

LOST, STOLEN, OR MISSING PACKAGES

If tracking shows no movement or the package appears lost in transit, contact us so we can assist with a carrier claim.

If tracking shows that a package was delivered but you cannot locate it:

1. Check around the delivery location and with household members or neighbors.

2. Allow one additional business day because carriers occasionally mark packages delivered early.

3. Contact the shipping carrier for delivery details.

4. Email us at [Business Email Address] with your order number.

Claims will be reviewed individually based on tracking information, carrier findings, available shipping protection, and applicable law. JhayeJewels Boutique cannot guarantee replacement of packages confirmed as correctly delivered by the carrier.

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